Performance Commitments
What we commit to in writing.
Agencies measure this work on delivery, not intent. These are the commitments we put in every quote.
Class delivery
100 percent of scheduled classes delivered each month
Named substitute coverage plan so a missed class is covered, not cancelled.
Platform availability
99 percent uptime or better each month
Applies to online delivery.
Instructor credentials
100 percent of instructors hold current, verified certifications at all times
Verified at the issuing registry, not self-reported.
Reporting
Monthly reports delivered by the fifth business day
Anonymized usage and attendance reporting.
Responsiveness
Written response to any government inquiry within two business days
Applies to contracting officers and small business specialists.
Safety
Written standard operating procedures for physical safety
Covers accessibility modifications, seated and supported options, and conservative intensity cueing.